Jobber Status

Performance Issues with payments processed through Card readers and Tap to Pay

Monitoring - A fix has been implemented for the issue affecting payments processed through Tap to Pay and card readers.

Please update the Jobber App to version 6.60.2, which is now available in the App Store and Google Play Store.

Our team will continue to monitor payments processed through Tap to Pay and card readers to ensure that users are no longer experiencing this issue.

We greatly appreciate your patience, and will update as soon as we confirm that the issue has been fully resolved.
Dec 16, 2025 - 15:50 MST

Identified - We have identified the cause of the issue affecting payments processed through Tap to Pay and card readers for some users.

Payments collected through Client hub, as well as payments entered manually in the app or through Jobber Online, are not affected. We recommend using one of these methods while we work on a solution.

Our team will be continuing to update this page as soon as possible.

We’ll share an update as soon as more information is available. We know how important reliable payments are for your business, and we greatly appreciate your patience while we work to resolve this quickly.
Dec 16, 2025 - 08:40 MST

Update - We are continuing to investigate the issue affecting payments processed through Tap to Pay and card readers, which may impact any customers using these methods. Payments collected through Client hub, as well as payments entered manually in the app or through Jobber Online, are not affected.

We recommend using one of the methods above while we work on a solution.

We will share an update as soon as more information is available. We understand how important it is for Jobber Payments to be running smoothly for your business, and we greatly appreciate your patience at this time.
Dec 15, 2025 - 09:15 MST

Investigating - We are currently investigating an issue affecting payments processed through Tap to Pay and card readers, which may impact any customers using these methods. Payments collected through Client hub, as well as payments entered manually in the app or on Jobber.com, are not affected.

This may result in clients who attempted a payment through one of these methods seeing a pending payment through their online banking details.

We recommend using one of the methods above while we work on a solution. We’ll share an update as soon as more information is available. We know how important reliable payments are for your business, and we appreciate your patience while we work to resolve this quickly.
Dec 12, 2025 - 15:38 MST

About This Site

Welcome to Jobber's home for real-time information on system performance and outages. Here you'll find live and historical data on systems status. If there are any interruptions in service, a note will be posted here.

Web Application (Jobber Online) Operational

API & Mobile Application (Jobber App) Operational

Jobber Support Operational

Phone Support Operational

Chat Support Operational

Third Party Services Operational

Jobber Payments Operational

Email Services Operational

Text Messaging Services Operational

QuickBooks Online Integration Operational

Web Application Subscriptions Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2025

Unresolved incident: Performance Issues with payments processed through Card readers and Tap to Pay.

Dec 15, 2025

Performance Issues Using Quick Create for Requests

Resolved - We have fully investigated, and are no longer experiencing issues with creating a Request. Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you continue to experience issues with creating a Request please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!
Dec 15, 14:35 MST

Investigating - We are currently investigating an issue that is affecting some customers when using Quick Create to add a Request. This may cause a 404 error to appear in Jobber immediately after clicking Request on certain pages, including the Reports, Clients, and Settings pages.

Our team is working to identify the cause and restore normal performance as quickly as possible.

To help minimize disruptions, please create Requests from the Requests, Quotes, or Jobs pages, and refrain from using Quick Create for Requests on the affected pages while we continue our investigation.

We will share another update as soon as we have new details. We know how important it is for Jobber to run smoothly for your business, and we appreciate your patience while we work to resolve this.
Dec 15, 13:20 MST

Dec 14, 2025

No incidents reported.

Dec 13, 2025

Scheduled Maintenance: Dec 12-13, 2025

Completed - Jobber is back online, thank you for your patience.
Dec 13, 00:25 MST

Update - Jobber is unavailable at this time, we will continue to post updates.
Dec 12, 22:15 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:00 MST

Scheduled - Jobber will be offline for scheduled maintenance on Saturday, December 13 from 12:00 AM until 2:30 AM Eastern Time (Friday, December 12 9:00 PM - 11:30 PM Pacific Time). Thank you in advance for your patience!
Dec 4, 07:32 MST

Dec 12, 2025

Dec 11, 2025

Performance Issues with payments processed through Card readers and Tap ...

Resolved - We have fully investigated, and are no longer experiencing issues with payments processed through Tap to Pay and card readers.
Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you continue to experience issues with collecting payments through Tap to Pay or Card Readers please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!
Dec 11, 14:39 MST

Monitoring - We are continuing to monitor the issue affecting payments processed through Tap to Pay and card readers.

We greatly appreciate your patience, and will update as soon as the issue has been resolved.
Dec 11, 14:12 MST

Update - We are continuing to investigate this issue.
Dec 11, 10:39 MST

Update - We are continuing to investigate this issue.
Dec 11, 10:38 MST

Investigating - We’re currently investigating an issue affecting payments processed through Tap to Pay and card readers, which may impact any customers using these methods. Payments collected through Client hub, as well as payments entered manually in the app or on Jobber.com, are not affected.

We recommend using one of the methods above while we work on a solution. We’ll share an update as soon as more information is available. We know how important reliable payments are for your business, and we appreciate your patience while we work to resolve this quickly.
Dec 11, 10:34 MST

Dec 10, 2025

Voice calls to Receptionist failing.

Resolved - We have fully investigated, and are no longer experiencing issues with failed calls to Receptionist powered by Jobber AI.

Our Engineering is actively discussing how to prevent future disruptions similar to this one.

If you continue to experience issues with intermittent crashes in Jobber Mobile App on Android devices please reach out to support@getjobber.com.

Thank you for your patience as we resolved this issue!
Dec 10, 13:30 MST

Investigating - We have identified an issue that is causing voice calls made to Receptionist to fail.

We recommend that users stop forwarding calls to Receptionist until the issue has been resolved.

Our team is working on a fix and will continue to provide updates. We will update as soon as we have any more information.

We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Dec 10, 13:03 MST

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Jobber Mobile App V6.59 intermittently crashes on Android devices

Resolved - We have fully investigated, and are no longer experiencing intermittent crashes in Jobber Mobile App on Android devices. Our Engineering team has released a fix on Jobber Mobile App V6.59.1, and is actively discussing how to prevent future disruptions similar to this one.
We advise any affected Android users to delete Jobber Mobile App and reinstall it to pick up the fix.
If you continue to experience issues with intermittent crashes in Jobber Mobile App on Android devices please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!
Dec 5, 07:54 MST

Update - We are continuing to work on the issue causing intermittent crashes in Jobber Mobile App V6.59 for Android users.

Our team remains focused on restoring normal performance as quickly as possible, and progress is ongoing.

Some customers may still experience intermittent app issues during this time. We will continue to provide updates as the work moves forward.

Thank you for your patience while we work to resolve this.
Dec 4, 15:14 MST

Identified - We have identified the cause of the issue causing intermittent crashes in Jobber Mobile App V6.59 for Android users.
Our team will be continuing to update this page as soon as possible.
We recommend affected users work in Jobber Online on a mobile browser as a workaround.
We greatly appreciate your patience.
Dec 4, 08:30 MST

Update - We are continuing to investigate this issue.
Dec 4, 08:25 MST

Investigating - We have identified an issue that causes intermittent crashes in the Jobber Mobile App V6.59 on Android devices. Our team is working on a fix and will continue to provide updates. We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Dec 4, 08:21 MST

Dec 4, 2025

Performance issues with Automations and Campaigns being automatically sent out

Resolved - We have fully investigated, and are no longer experiencing an issue with our Automations (Invoice or Quote Follow Ups) or Automated Campaigns being sent out. Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you see any follows up that were not sent out during the afternoon of Dec 3rd to the morning of Dec 4th, please send them out manually if needed. If you are still running into issues please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!
Dec 4, 09:03 MST

Update - We are continuing to investigate this issue.
Dec 4, 07:34 MST

Investigating - We are investigating an issue with Automations (Quote and Invoice Follow Ups) and Campaigns being automatically sent out. These scheduled emails may not be sent out. This may affect some users.
We recommend sending any follows up manually at the moment.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Dec 4, 07:26 MST

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Performance Issues When Editing Work Request Forms

Resolved - We have resolved the issue affecting work request forms, and service is now operating as expected. Our team is reviewing the incident to help prevent similar disruptions in the future.

If you continue to experience any issues with work request forms, please reach out to us at support@getjobber.com
so we can assist.

Thank you for your patience while we worked to restore normal performance.
Dec 2, 09:38 MST

Investigating - We are currently investigating an issue that is affecting some customers when editing the work request form. This may cause unexpected behaviour when saving or updating form fields. Our team is working to identify the cause and restore normal performance as quickly as possible.

We will share another update as soon as we have new details. We know how important it is for Jobber to run smoothly for your business, and we appreciate your patience while we work to resolve this.
Dec 2, 09:29 MST